Activating and recovering Satowallet 2FA
Firstly, you need to download an authentication application on your phone, we recommend Google Auth for our Android and IOS applications
Login to your Satowallet Account; ignore the box with “Google Authentication (If Enabled)”
Click on the Menu bar on the top left corner of the Application, then select “Google Auth”, copy the 16-digit code or scan the QR bar-code provided.
Open up your 2FA mobile app and scan the QR barcode or enter 16-digit code provided, then click “Save and Enable”. Subsequent times just open your 2FA app to copy 6-pin code generated and insert at the point of login.
We admonish users to back up recovery key (16 digit key/ bar-code) in case you lose wallet/ device.
Lost 2FA, what do I do?
If you have lost your 2FA code, please, send email to our Support Team; firstname.lastname@example.org from your registered email on our Satowallet Exchange, provide us the following information:
- Accurate wallet balance of at least 3 coins, approximate balance in your wallets
- At least 5 Current and past orders.
- A picture of you with your ID card. This is a required additional feature to protect your account. We ensure you that this information will be not disclosed to any third parties.