NOTE: Use Your Account Destination Tags where required, examples coins like Monero and Ripple.
Unfortunately there is no way to stop the automatic withdrawal procedure as soon as you click the Withdrawal button. Due to the anonymous nature of the Blockchain Technology, Satowallet is also unable to tell where your funds have been sent. If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.
If you have withdrawn your funds to another exchange with an incorrect or empty tag/required description, please contact the receiving exchange with your Transaction ID to organize the return of your funds (If Possible)
Please Check spam folder in email system.
Whitelist Satowallet email in your server
Please add below accounts into your whitelist:
it is recommended to use Gmail, Outlook email service
if you sent wrong coins to your Satowallet coin address:
If you have lost your 2FA code, please, send email to our Support Team; firstname.lastname@example.org from your registered email on our Satowallet Exchange, provide us the following information:
Open installed Google Authenticator App in your mobile phone to create an account, Click ‘+’ to [scan QR] or [manual entry] '2FA 16-digit key' which displayed in "Google Auth" page
We admonish users to back up recovery key (16 digit key/ bar-code) in case you lose wallet/ device.